Email retention
Make email a considered part of the customer experience, from a first welcome to a useful reason to return. We’ll review your current setup and map relevant messages around the moments before and after a customer places an order.
What's included
- Platform and list review: Understand your email tool, signup sources, existing flows, and consent approach.
- Customer touchpoints: Identify useful moments for welcome, order follow-up, and other agreed communications.
- Flow and segment plan: Map who should receive each message and when, based on the data and tools available.
- Message structure: Recommend content, calls to action, and reusable template elements that fit your brand.
- Flow setup: Configure the agreed automations and test their triggers and content with your platform.
How it works
- Audit: Review existing messages, account structure, signup paths, and customer journey to understand what is already in place.
- Plan: Agree on the flows, audiences, content needs, and access required before setup begins.
- Implement: Build or refine the agreed flows, connect relevant triggers, and test email content and links.
- Measure and report: Confirm what was configured and review available delivery and engagement data; results depend on your audience and sending practices.
Best for: E-commerce teams looking to improve ongoing customer communication · Learn More
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Tell me about your store, what you want to improve, and where you would like a second set of eyes.